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Frequently asked questions

Q : Why buy from us?

Q: How do I book my tickets?

Q: What tickets can I get?

Q: Am I guaranteed to get tickets seated together?

Q: Why is the price on the ticket different from the price I have payed?

Q: Is VAT included in the price?

Q: Is the payment secure?

Q: How do I know that the payment has been placed correctly?

Q: Can I change my booking?

Q: Can I get a refund for my tickets?

Q: How do I get my tickets?

Q: When do I get my tickets?

Q: When are the day and time confirmed?

Q: How do I go to the stadium? How do I get back?

Q: How do I get to my seat?

Q: Is there an access for disabled people?

Q: What should I bring to the stadium?

Q: I am late for the match, can I still get into the stadium?

Q: How can I contact you?

Q: When can I go on the stadium tour and Museum tour?

Q: Can I get tickets for other football matches?

Q: Any further questions?

Q: Why buy from us?

A : We believe that football matches should be affordable. We work in close partnership with official agents to provide you with some of the best quality/price ratio for football tickets. Besides, we offer all the official FC Barcelona categories, as mentionned by the Club, and you can also book your stadium tour and Camp Nou Museum tour along with your FC Barcelona tickets.

Q: How do I book my tickets?

A : You can book your tickets very easily on www.footballticketsbarcelona.com. Select a match from the 2009-2010 FC Barcelona fixture list, and follow the step by step procedure. Once you have selected your tickets and filled your personal information, you will be prompted to process the payment to confirm your booking. You can find a more detailled step by step explanation by clicking here

Q: What tickets can I get?

A : We give you the category breakdown as designated by the FC Barcelona Club. 9 categories, from general admission to VIP seats and 2 different packages (ticket + souvenir OR ticket + Museum tour + stadium tour).

More information and pictures on the FC Barcelona seating categories can be found in the FC Barcelona seating categories page

Q: Am I guaranteed to get tickets seated together?

A : When buying more than one ticket for the same game, we can guarantee seats together in 95% of the cases. We will always try and make every effort to ensure that the tickets correspond to seats that are placed together or as close as possible. If you wish to be seated together (regarless of the category), we recommend you to book the package including the Museum tour and Stadium tour (Package B) as we have more availability in group seating (together) with the package B option. When confirmed by email by one of our staff prior to the payment, the client is guaranteed to get the tickets seated together.

Q: Why is the price on the ticket different from the price I have payed?

A : The tickets prices on this web site are slightly higher than the official prices applied at the stadium ticket office. They include booking fees, transaction fees and taxes (IVA of 16%). Purchasing face value tickets for good seats in advance is almost impossible, and the risk of them being sold out is high because club members hold the majority of these seats. We invest in the pre-booking of your seats to assure you an easy and safe reservation. We do all we can to keep prices within market limits and are always here to assist you during your visit to Barcelona.

Q: Is VAT included in the price?

A : Yes, the VAT (IVA in Spanish) is included at 16%.

Q: Is the payment secure?

A : Buy your tickets securely, at your convenience, day or night, 365 days a year in the payment method that suits you :

• With your bank card (Visa, Mastercard, Visa Electron, American express, Dinners club) via the secured payment gateway Paypal. No need for a paypal account. Select the option to pay without a paypal account and you will be prompted to input your contact details and card information
• With a Paypal account
• Bank transfer

More Information on the payments, click here

Q: How do I know that the payment has been placed correctly ?

A :Regardless of the payment method you have used, you will receive an email confirmation of your payment with all the details of your booking.

Q: Can I change my booking?

A :You can make any changes with regard to the delivery or collection of the ticket (date, time, address). If you wish to buy more tickets for the same match, please email us with the details of your request.

Q: Can I get a refund for my tickets?

A : Changes, cancellations or refunds will not be accepted for bookings made by credit card, once the booking has been accepted by the website holder. If for whatever reason the event was cancelled and the customer wanted a refund, only the ticket face value would be refunded. As established in article 44 of Law 7/1996 from the 15th of January on Retail Commerce (Ordenación del Comercio Minorista) we inform you that our products, due to their special nature, are not subject to the Right to voluntary dismissal.

Q: How do I get my tickets?

A : We give you 3 options to get your tickets :

• Delivery in Barcelona city centre for 7€. We require your hotel name and address (no hostelor apartment) in Barcelona as well as the name under which the hotel reservation has been made.
• Delivery around Barcelona. Prices go as follow:
  • Barcelona airport: 35€ *
  • Casteldefells: 45€ *
  • Sitges: 55€ *
  • Mataro: 55€ *
  • Lloret de Mar: 75€ *
  • Tarragona / Reus / Salou: 95€ *
  • Girona: 85€ *
  * + 7€ per hour waiting.
• Pick up of the tickets FOR FREE in our collection point in Barcelona on Wednesdays and Fridays (from 10:00 until 13:30) and on Saturdays (from 10:00 until 16:00). The address is Calle Trafalgar 58, 4th floor, 2nd door. 08010 Barcelona. Please let us know the day and time you want to come and meet us to collect your football tickets.

IMPORTANT : The tickets are printed a week in advance. Thus, we don't want to take the risk to send the tickets to your home.

Q: When do I get my tickets?

A : You will be able to get your Football Tickets for the selected Barcelona FC match on the week of the match. Once the transaction for the football tickets as been made, we will agree on a meeting date and time at the given address to personally hand deliver your football tickets or welcome you in our pick up point in Barcelona city centre.

Q: When are the date and time confirmed?

A : Due to TV broacasting rights, the official time of the game is usually confirmed a week in advance. Make sure to check the kick off time on the official Liga website

Q: How do I go to the stadium? How do I get back?

A : The Camp Nou stadium's address is Avenida Arístides Maillol, 08028 Barcelona.

By metro : (Download the Barcelona Metro Map)
     • Line 3, stop at "Les Corts" or "Palau Reial"
     • Line 5, stop at "Badal" or "Collblanc"

By bus: Lines 7, 15, 43, 67, 68, 74, 75, L12, L50, L60 and L62

We recommend you to arrive at least 30 minutes before the kick off time. This will leave you plenty of time to find your seat. Once the game is over, we recommend you to wait for at least 30 minutes and maybe go and get some sandwich and/or beers in a nearby café : Metros, buses and taxis will be packed.

Q: How do I get to my seat?

A : Once you have your football ticket, pay close attention to the numbers written on it.


First, read the access number (From 1 to 21), then have a look at the map to find out which side of the stadium you will need to arrive to. You can then figure out which metro stop is best to stop at. Once you have enterred the stadium premises, look for the "porta" number. You will be asked to put the ticket undet a laser (barcode scan) to check the authenticity of the ticket. You are almost there! The last step is to fin your designated Boca (the entrance to the stands) corresponsding to your seating area. Signs are very well located and easy to read. "Fila" stands for row and "seient" stands for the seat number. Odd number are one side, and even numbers on the other. Should you have trouble finding your seats, you can ask some of the Camp Nou staff.

Q: Is there an access for disabled people?

A : Access to the Camp Nou is adapted to the needs of people with mobility problems, who should enter the stadium via accesses 1 to 14, at the south end of the Grandstand. Disabled people should always enter the ground through gate 62.
There are 2 adapted ramps inside the stadium, located by the goals in the first tier, which are designed for wheelchair users. Please contact us first to ask about availability. The bathrooms are also adapted for the disabled. There are parking spaces for the physically disabled just outside the ground, in Arístides Maillol, from access 14 as far as the club offices.
Museum visits are also adapted for the disabled. FC Barcelona are currently working on adapting the Camp Nou to make the Camp Nou Tour also accessible to people with mobility problems.

Q: What should I bring to the stadium?

A : We recommend you to check the weather for the game. During the summer (May until end of September), a light wind jacket could be recommended (it can get quite chilly at the top of the stands). Cameras are allowed in the stadium. Bear in mind that you won't be able to bring capped plastic bottles with you. Also, alcohol is strictly prohibited inside the Camp Nou stadium.

Q: I am late for the match, can I still get into the stadium?

A : You can enter the stadium showing your valid ticket at any time of the match.

Q: How can I contact you?

A : You can contact us by email for any request or questions.
On match days and in case of emergency, you can reach us directly on :
     • From a Spanish phone : 663 637 275
     • From a foreign phone : 0034 663 637 275

Q: When can I go on the stadium tour and Museum tour?

A : Please find below the opening times :
     • Monday to Saturday from 10:00 to 18.30 (Camp Nou Tour until 17:30)
     • Sundays and public holidays, from 10:00 to 14:30 (Camp Nou Tour until 13:30)
     • On match days : from 10:00 to 15:00 - (Only museum, Camp Nou Tour not available)

Q: Can I get tickets for other football matches?

A : We can, on request, get football tickets for Barcelona FC away matches, other Liga matches, Rey Cup matches, other European League matches and Champions League matches. Please contact us with your detailed request and we will get back to you in the best possible delays.

Q: Any further questions?

A : If you have any question, please do not hesitate to contact us and we will be glad to help you.

Step 1:
Select a FC Barcelona match from the fixture list