By using our website, you accept the use of cookies. Read more OK
close panel

 

Official ticket agent

authorised FC Barcelona ticket agent for the 2014-2015 season authorised FC Barcelona ticket agent for the 2014-2015 season ticket bureau

 

 
You are here : Home > Buy tickets > Frequently Asked Questions

Frequently asked questions

Ask us a question

Please feel free to ask us anything. We will be more than happy to help you out.

 

comments powered by Disqus

 

Why buy from us?

We believe that football matches should be affordable. We work in close partnership with official agents to provide you with some of the best quality/price ratio for football tickets. Besides, we offer all the official FC Barcelona categories, as mentioned by the Club, and you can also book your stadium tour and Camp Nou Museum tour along with your FC Barcelona tickets.

 

How do I book my FC Barcelona tickets?

You can book your football tickets very easily on www.footballticketsbarcelona.com. Select a match from the FC Barcelona fixture list, and follow the step by step procedure. Once you have selected your tickets and filled your personal information, you will be prompted to process the payment to confirm your booking. You can find a more detailed step by step explanation by clicking here

 

What tickets can I get?

We give you the category breakdown as designated by the FC Barcelona Club. 8 official categories, from general to Tribuna 1-2 and 2 different packages (ticket + souvenir OR ticket + Museum tour + stadium tour). We also provide you with information on disabled seating options.

For Corporate hospitality and VIP private boxes, please go to VIP Football Tickets Barcelona

More information and pictures on the FC Barcelona seating categories can be found in the here

 

Camp Nou categories

 

 

Am I guaranteed to get tickets seated together?

When buying more than one ticket for the same game, we guarantee seats together in 99% of the cases. We will always try and make every effort to ensure that the tickets correspond to seats that are placed together or as close as possible.

In most cases, tickets bought will be delivered in pairs or in bigger groups together (when guaranteed by the website). Tickets are considered sequential in the 2 following configurations:

  • Side by Side
  • One above the other (in the unlikely event we cannot get tickets side by side)
tickets side by side tickets one above the other

 

 

Why is the price on the ticket different from the price I have payed?

The tickets prices on this website are higher than the official FC Barcelona prices applied at the stadium ticket office. They include booking fees, transaction fees and taxes (IVA of 21%). Purchasing face value tickets for good seats in advance is almost impossible, and the risk of them being sold out is high because club members hold the majority of these seats. We invest in the pre-booking of your FC Barcelona tickets to assure you an easy and safe reservation. We do all we can to keep prices within market limits and are always here to assist you during your visit to Barcelona.

 

Is VAT included in the price?

Yes, the VAT (IVA in Spanish) is included at 21%.

 

What else is included in the price?

The price includes all administration fees. The face value of the ticket is set by the event organisers. Footballticketsbarcelona.com sell football tickets under a package form which includes either a souvenir (postcard, keychain, depending on availability) or a stadium & museum tour (additional cost applies)

  • Booking fee (included in price): In order to get tickets seated together, footballticketsbarcelona.com has to buy from other official providers to assemble groups of seats together along with our own allocation of tickets. This is why we add a little bit on top of the face value of the ticket. We have to do this on a per-ticket basis to cover the cost of providing a 7 days a week, 24 hours a day booking service, labour costs and all the other costs associated with running our business.

  • Please note that, depending on the payment method, an additional transaction fee may apply:
    • Payments using PayPal:
      The transaction fee covers the costs of processing your payment. The fee is of 0,35EUR + 3.4% of the transaction.
    • Payments by International bank transfer:
      A fee of 5% applies to cover the charges. For example, if the total amount of your purchase is 100€, the sum of 105€ to our Spanish Bank account would need to be transferred

 

Is the payment secure?

Buy your FC Barcelona tickets securely, at your convenience, day or night, 365 days a year:

  • With your bank card (Visa, Mastercard, Visa Electron, American express, Dinners club) via the secured payment gateway provided by our bank Caixa Catalunya.
  • Via Paypal. With or without a PayPal account.
  • International Bank transfer

More Information on the payments, click here

 

How do I know that the payment has been placed correctly ?

Whether you pay with your bank card on the secured payment gateway provided by our bank, via PayPal with your bank card or with a PayPal account, or by International Bank transfer, you will receive an email confirmation of your reservation with all the details of your booking including the payment details. Once you have received this email (immediately after the payment), this means your payment has been successful and that your reservation is confirmed.

 

Can I change my booking?

You can make any changes with regard to the delivery or collection of the ticket (date, time, address). If you wish to buy more tickets for the same match, please email us with the details of your request.

 

Can I get a refund for my tickets?

As stated in our terms and conditions of purchase, under article 22, for bookings made by credit card and accepted by the website holder, the customer has the right to cancel his booking and ask for a refund up to 24 hours after purchasing the tickets. Changes and Cancellations will not be accepted 24 hours past the transaction.

 

Please note that only the face value of the tickets will be refunded.

 

In case the match is cancelled, a refund will apply.

 

When are the date and time confirmed?

In accordance with the agreement between la Liga de Fútbol Profesional (LFP) and the Federación Española de Fútbol (RFEF), along with TV Broadcasting rights, the final date and time of football matches are only confirmed 15 to 10 days before the match. Make sure to check the kick off time on the official Liga website

 

How do I get my tickets?


IMPORTANT : We receive your football tickets from the club only 3 to 4 days before the match. Thus, we don't want to take the risk to send the tickets to your home.

 

We give you the following options to get your tickets :

  • Delivery to your hotel in Barcelona city centre (no apartment, hostel or "pension") for the flat rate of 10€. We require your hotel name and address in Barcelona city centre as well as the name under which the hotel reservation has been made.
    The following post-codes are considered Barcelona city centre: 08001, 08002, 08003, 08004, 08005, 08006, 08007, 08008, 08009, 08010, 08011, 08012, 08013, 08014, 08015, 08016, 08017, 08018, 08019, 08021, 08023, 08024, 08025, 08026, 08028, 08029, 08036, 08037.

  • Pick up of the tickets FOR FREE in our collection point in Barcelona city centre. The pick up point usually opens the day before the match from 12:00 until 20:00 and the day of the match from 11:00 until one hour before kick-off.
    The pick up address is Carrer Carme 3, 08001 Barcelona, located on world famous 'Las Ramblas'. The closest metro stops are “Catalunya" (Metro: Red and Green line) and "Liceu" (Green line).

 


View Football Tickets Barcelona in a larger map

 

When do I get my football tickets?

You will be able to get your football Tickets for the selected FC Barcelona match from 2 days before the match.

  • Delivery to your hotel: The day before the match (unless requested otherwise by the customer)
  • Pick up at our collection point: the day before the match from 12:00 until 20:00 and on match day from 11:00 until 1 hour prior to kick off

 

What should I bring to the stadium?

We recommend you to check the weather for the game. During the summer (May, August, September), a light rain jacket may be recommended. Winter games in december, January and February can be played under low temperatures, thus we recommend you to bring warm clothing. Cameras are allowed in the stadium. Bear in mind that you won't be able to bring capped plastic bottles with you. Also, alcohol is strictly prohibited inside the Camp Nou stadium.

 

How do I go to the stadium? How do I get back?

The Camp Nou stadium's address is Avenida Arístides Maillol, 08028 Barcelona.

By metro: (Download the Barcelona Metro Map)

  • Line 3, stop at "Les Corts", "Maria Cristina" or "Palau Reial"
  • Line 5, stop at "Badal" or "Collblanc"

Download Barcelona metro map

 

Barcelona metro map

 


View
Camp Nou Stadium - FC Barcelona in a larger map

 

By bus: Lines 7, 15, 43, 67, 68, 74, 75, L12, L50, L60 and L62

We recommend you to arrive at least one hour before kick off. This will leave you plenty of time to find your seat. Once the game is over, we recommend you to wait for at least 30 minutes and maybe go get some food and drinks in a nearby restaurant : Metros, buses and taxis will be packed.

 

By car: Please find below the parking spaces around the Camp Nou

 


View Parking - Camp Nou FC Barcelona in a larger map

 

How do I get to my seat?

Once you have your football ticket, pay close attention to the numbers written on it.

 

barcelona ticket

 

Have a look at your FC Barcelona ticket and read the access number (From 1 to 21), then have a look at the map to find out which side of the stadium you will need to arrive to. You can then figure out which metro stop is best to stop at. Once you have entered the stadium premises, look for the "porta" number. You will be asked to put your ticket under a laser (barcode scan) to check the authenticity of the ticket. You are almost there! The last step is to find your designated Boca (the entrance to the stands) corresponding to your seating area. Signs are very well posted and easy to read. "Fila" stands for row and "seient" stands for the seat number. Odd number are on one side of the stairs, and even numbers on the other. Should you have trouble finding your seats, you can ask some of the Camp Nou staff.

 

Camp Nou access map

 

Is there an access for disabled people?

Access to the Camp Nou is adapted to the needs of people with mobility problems, who should enter the stadium via accesses 1 to 14, at the south end of the Grandstand. Disabled people should always enter the ground through gate 62.

There are 2 adapted ramps inside the stadium, located by the goals in the first tier, which are designed for wheelchair users. Please contact us first to ask about availability.

The bathrooms are also adapted for the disabled.

There are parking spaces for the physically disabled just outside the ground, in Arístides Maillol, from access 14 as far as the club offices.

Museum visits are unfortunately not adapted for people with mobility problems. Very sorry for the inconvenience this may cause.

 

I am late for the match, can I still get into the stadium?

You can enter the stadium showing your valid ticket at any time of the match.

 

How can I contact you?

You can contact us for any request or questions. On match days and in case of emergency, you can reach us directly:

  • From Spain : 931 258 701
  • From outside Spain : +34 931 258 701

 

When can I go on the stadium tour and Museum tour?

Please find below the opening times :

  • Monday to Saturday
    From April 2nd until October 7th, from 10:00 to 20.00. The rest of the year the Museum opening hours are from 10:00 to 18:30.
    Camp Nou Tour until one hour before the Museum closes.

  • Sundays and public holidays
    From 10:00 to 14:30
    Camp Nou Tour until one hour before the Museum closes.

  • On match days (non Champions League match)
    From 10:00 until four hours before the beginning of the match.
    Camp Nou Tour until four hours before the beginning of the match.

  • On Champions League match days
    From 10:00 to 15:00
    Camp Nou Tour not available. Only museum

  • January 1st and 6th and December 25th
    Museum and Camp Nou Tour will be closed all day.

  • December 31st
    From 10.00 to 14.30

 

Can I get football tickets for other matches?

Yes, and we recommend other websites for other Liga matches, Copa del Rey matches, Europa League matches and Champions League matches. Please visit our La liga tickets page.

 

Testimonials

Thank you for this Vip Gold Ticket. I have a great seat by the game next to the Players and my friend Pep Guardiola. I am a Socio from the FC Barcelona but i dont have so great Tickets. I am looking many games in the Camp Nou. After the Game i have a great meeting in the Vip Area with Sandro Rosell an the Dad from Messi. It was great

Jürgen Heitz - 2012/01/25


All the testimonials


 

2015-2016 season tickets

Be the first to buy your FC Barcelona tickets for the 2015-2016 season

2015-2016 season info and prices

Buy tickets - more info







FC Barcelona news